Communicating
Effectively
|
Individuals who are influential within
organizations know the importance of strong communication skills. This seminar
is designed to teach supervisors and managers practical skills and techniques to
make communicating with others more effective. Participants will be involved in
activities designed to increase awareness as to the importance of effective
communication, and how the ability to relate well positively impacts working
relationships throughout the organization.
Objective:
Upon completion of this module, you will be
able to:
-
Identify the variety of ways in which we
communicate
-
Recognize the power of good listening
skills and put them into practice
-
Develop realistic skills to improve
communication with superiors, employees, peers and customers
Key Topics:
-
Determine what factors help/hinder
effective communication
-
Identify common roadblocks to listening
-
Understand effective questioning and
summarizing techniques
-
Practice the art of “inquiry” versus
“advocating”
-
Develop effective attending techniques to
enhance the listening process
-
Give feedback that is well- received and
acted on
-
Understand the impact that nonverbal
communication has on the communication process
-
Communicate in a way that makes others
feel they are valued
-
Develop an action plan detailing what you
will do differently to enhance your overall communication effectiveness
