Training Programs

Dealing With Different Types Of People

Accepting and understanding the fact people are different, and therefore need to be treated differently, is integral to the success of building any relationship. Whether you are a senior vice president, manager, supervisor, or an employee, the key to building successful relationships depends on your ability to identify the differences in people and then treat them accordingly.

In this session, you will identify different behavioral styles, isolate your own preferred style, and learn how to communicate most appropriately with each behavioral pattern. When you learn to deal appropriately with different behavioral styles, you will find it easier to establish trust, credibility, and rapport with your counterpart. As a side benefit, your team will work more productively and you will have more open, honest and tension-free relationships.

Objectives:

• Assess your dominant behavioral style using the Personal Values Inventory (PVI)
• Identify the strengths of your preferred behavioral style and the challenges you may face when you over use it.
• Recognize the characteristics of other communication styles and develop action plans to work effectively with others who prefer to communicate using a different style.
• Outline an Action Plan to build an even stronger team

Key Topics:

• Understanding the characteristics, strengths, and weaknesses of different behavioral styles
• Utilizing techniques to effectively deal with different types of people
• Adapting your communication style
• Building relationships on the foundation of trust, credibility, and honesty